Delivery Information

Delivery Information : 

DELIVERY INFORMATION

Ghosh Jewellery
Gold Jewellery | Silver Jewellery | Precious-Stone Jewellery

Website: https://ghoshjewellery.com/
Email: ghoshjewellery88@gmail.com
Phone / WhatsApp: +91 85974 16716

Last Updated: 30 September 2026

At Ghosh Jewellery, we understand that jewellery is a valuable and personal purchase. We therefore take reasonable care in preparing, packaging and delivering every online order.

This Delivery Information explains our delivery areas, estimated timelines, high-value shipment procedures, delivery verification and what customers should do when receiving an order.

1. WHERE WE DELIVER

Ghosh Jewellery currently serves customers through its physical stores as well as online channels.

Our physical store locations include:

Kamarpukur, Hooghly

West Bengal, India – 712612

Kotulpur, Bankura

West Bengal, India

For online orders, delivery availability depends upon the delivery address, courier coverage, security considerations and the nature/value of the Product.

We may deliver to eligible addresses within India through recognised courier/logistics partners.

Delivery may not be available to every location.

Certain remote, restricted, high-risk or otherwise serviceable-limited locations may be excluded or may require an alternative delivery arrangement.

Before dispatching a high-value jewellery order, we may contact the customer to confirm the delivery address and other necessary details.

2. DELIVERY WITHIN WEST BENGAL

Customers located in West Bengal may be eligible for delivery through our available courier/logistics network.

Customers near our physical stores at Kamarpukur, Hooghly or Kotulpur, Bankura may also contact us to enquire about store pickup or an alternative delivery arrangement, where available.

Store pickup is subject to:

• Product availability;

• Payment confirmation;

• Customer identity verification where required;

• Store operating hours;

• Product-specific requirements.

3. DELIVERY ACROSS INDIA

Subject to courier coverage and applicable restrictions, Ghosh Jewellery may accept orders for delivery to eligible addresses throughout India.

Actual delivery availability depends upon:

• PIN code;

• Courier serviceability;

• Product value;

• Security considerations;

• Local restrictions;

• Weather and transportation conditions;

• Availability of suitable logistics services.

For high-value jewellery, we may use additional security or verification procedures.

4. DELIVERY TO REMOTE OR RESTRICTED AREAS

Some PIN codes may have:

• Limited courier service;

• No direct delivery;

• Longer delivery timelines;

• Additional security requirements;

• Alternate delivery arrangements.

If the selected delivery address cannot be serviced, Ghosh Jewellery may contact the customer to discuss an alternative arrangement.

5. ESTIMATED DELIVERY TIME

Delivery time depends on:

• Product availability;

• Order confirmation;

• Payment confirmation;

• Product preparation;

• Packaging;

• Hallmarking or other applicable processing;

• Customisation, if requested;

• Courier availability;

• Delivery destination.

Indicative delivery timeline

For ready-to-dispatch products, delivery may generally take approximately:

3–10 business days after Order confirmation and successful payment, depending upon the destination.

This is an estimated timeframe and not an unconditional guarantee.

For custom-made, personalised, resized or specially prepared jewellery, additional production time may be required.

The estimated timeline for such Products will be communicated separately where applicable.

6. ORDER PROCESSING TIME

Delivery time begins after the Order has been successfully confirmed and any required payment has been received.

Before dispatch, Ghosh Jewellery may need to complete:

1. Order verification;

2. Payment verification;

3. Product quality inspection;

4. Weight/specification verification;

5. Hallmarking-related processing where applicable;

6. Final packaging;

7. Shipping documentation;

8. Courier handover.

Therefore, the courier's transit period should not necessarily be treated as the complete order-processing period.

7. CUSTOM-MADE AND PERSONALIZED JEWELLERY

Custom-made or personalised jewellery may require substantially more time than ready-stock Products.

Examples include:

• Custom designs;

• Personalised jewellery;

• Engraving;

• Special sizing;

• Resizing;

• Special stone selection;

• Made-to-order jewellery;

• Special manufacturing requests.

The expected preparation time will be communicated to the customer before or during Order confirmation where reasonably possible.

Delivery time will be calculated in addition to the applicable production/preparation period.

8. DELIVERY CHARGES

Applicable delivery charges, if any, will be communicated to the customer before completion of the purchase.

Delivery charges may depend upon:

• Destination;

• Product value;

• Shipment weight;

• Courier service;

• Delivery method;

• Special security requirements;

• Promotional/free-shipping offers.

Where free delivery is offered, the applicable conditions will be stated on the Website or during checkout.

9. HIGH-VALUE JEWELLERY DELIVERY

Jewellery may represent a significant financial value.

For this reason, Ghosh Jewellery may apply enhanced delivery procedures for high-value orders.

Depending on the Product and destination, these may include:

• Secure packaging;

• Tamper-evident packaging;

• Special courier arrangements;

• Shipment tracking;

• Signature-required delivery;

• OTP-based delivery confirmation;

• Identity verification;

• Address verification;

• Restricted delivery locations;

• Additional delivery instructions.

The specific procedure may vary depending on the value and nature of the shipment.

10. DELIVERY ADDRESS

Customers must provide a complete and accurate delivery address.

Where applicable, please provide:

• Full name of recipient;

• House/flat number;

• Building/locality;

• Street/road;

• Village/town/city;

• District;

• State;

• PIN code;

• Active mobile number;

• Additional landmark where useful.

Ghosh Jewellery will not be responsible for delivery delays or failed delivery resulting from materially incorrect, incomplete or outdated information supplied by the customer, subject to applicable law.

11. CHANGE OF DELIVERY ADDRESS

If you need to change the delivery address after placing an Order, contact us immediately.

A change may not be possible after:

• Shipment has been dispatched;

• Courier pickup has occurred;

• Security verification has been completed;

• The parcel has entered the courier network.

For high-value jewellery, an address change may require additional verification.

12. TRACKING YOUR ORDER

Where tracking is available, customers may receive:

• Courier name;

• Tracking/AWB number;

• Dispatch confirmation;

• Tracking link or information.

Tracking information may take some time to become active after the courier receives the shipment.

Customers should contact Ghosh Jewellery if tracking information does not update for an unusually long period.

13. DELIVERY ATTEMPTS

Courier partners may make one or more delivery attempts depending upon their operational policies.

Customers should ensure that the recipient or an appropriately authorised person is available at the delivery address.

For high-value shipments, the courier may require additional verification before handing over the parcel.

14. AUTHORIZED RECIPIENT

For high-value jewellery, Ghosh Jewellery or its logistics partner may require delivery to the customer or an authorised recipient.

Depending on the shipment and courier procedure, the recipient may be required to provide:

• OTP;

• Signature;

• Identity confirmation;

• Other reasonable delivery verification.

The exact verification method may vary.

15. IMPORTANT — INSPECT THE PACKAGE BEFORE ACCEPTING DELIVERY

Because jewellery is a high-value product, customers are strongly advised to inspect the outer package carefully at the time of delivery.

Please check for:

• Broken or damaged packaging;

• Opened or resealed packaging;

• Missing security/tamper seal;

• Signs of cutting or puncture;

• Unusual damage;

• Any indication that the parcel may have been interfered with.

If the outer package appears seriously damaged or tampered with:

Where reasonably possible, do not accept the parcel immediately.

Instead:

1. Inform the delivery person;

2. Record the condition of the package;

3. Take clear photographs and/or video;

4. Note the courier/shipment details;

5. Contact Ghosh Jewellery immediately at +91 85974 16716;

6. Preserve the original packaging.

Where refusing delivery is not practically possible, accept the parcel only after recording the condition as far as reasonably possible and contact Ghosh Jewellery immediately.

This procedure helps us investigate delivery-related problems effectively.

16. UNBOXING RECORD FOR HIGH-VALUE ORDERS

For high-value jewellery shipments, customers are strongly encouraged to make a continuous, unedited unboxing video beginning before opening the outer package and continuing until the Product, packaging, invoice and relevant contents have been fully inspected.

The video should clearly show:

• The unopened outer package;

• Courier label;

• Security/tamper seal;

• Package condition;

• Opening of the package;

• Inner packaging;

• Jewellery;

• Invoice/documentation;

• Any visible damage or discrepancy.

Please retain the original video file.

An unboxing video may assist Ghosh Jewellery and the logistics provider in investigating claims involving:

• Missing items;

• Wrong items;

• Packaging damage;

• Tampering;

• Transit-related damage.

An unboxing video is recommended evidence and not a waiver of any mandatory statutory consumer right.

17. CHECK YOUR ORDER AFTER DELIVERY

After receiving your parcel, please verify:

• Product received;

• Product design;

• Quantity;

• Approximate/declared weight where applicable;

• Invoice;

• Product documentation;

• Hallmark/HUID information where applicable;

• Stone-related information where applicable;

• Visible physical condition.

If you identify a material discrepancy, contact us promptly.

18. WRONG PRODUCT, MISSING ITEM OR DELIVERY DAMAGE

If you receive:

• A different Product;

• A missing Product;

• A materially damaged Product;

• A visibly tampered package;

• A Product that does not correspond with the Order;

please contact Ghosh Jewellery as soon as reasonably possible.

Please provide:

• Order number;

• Customer name;

• Registered mobile number;

• Photographs;

• Unboxing video, where available;

• Photographs of the packaging;

• Courier/shipping information;

• Description of the issue.

We may request additional information to investigate the matter.

Any replacement, return, refund or other resolution will be handled according to the applicable Return/Refund Policy and applicable law.

19. DELIVERY DELAYS

Occasionally, delivery may take longer than the estimated timeframe.

Possible causes include:

• Courier delays;

• Weather;

• Flood;

• Heavy rainfall;

• Natural disasters;

• Public holidays;

• Strikes;

• Transportation disruptions;

• Government restrictions;

• Security restrictions;

• Remote-location delivery;

• Incorrect address;

• Recipient unavailable;

• High-value security verification;

• Unexpected operational problems.

If we become aware of a significant delay, we will make reasonable efforts to assist you.

20. FESTIVAL AND PEAK-SEASON DELAYS

During periods such as:

• Durga Puja;

• Diwali;

• Akshaya Tritiya;

• Dhanteras;

• Bengali New Year;

• Wedding seasons;

• Major promotional periods;

courier networks may experience higher volumes.

Customers placing time-sensitive orders are encouraged to place orders sufficiently in advance.

Any specific festive delivery deadline announced by Ghosh Jewellery will apply only to the conditions stated in that announcement.

21. DELIVERY ATTEMPT FAILURE

If delivery fails because:

• Recipient is unavailable;

• Address is incorrect;

• Phone number is unreachable;

• Recipient refuses delivery;

• Delivery verification cannot be completed;

the courier may return the shipment to us or make another delivery attempt.

Additional delivery charges may apply in certain circumstances where permitted and where communicated to the customer.

For high-value Products, re-dispatch may require additional verification.

22. RETURNED SHIPMENTS

If a shipment is returned to Ghosh Jewellery because of unsuccessful delivery, we may contact the customer to arrange the next appropriate step.

Any re-dispatch will be subject to:

• Product availability;

• Verification;

• Applicable delivery arrangements;

• Any applicable charges;

• The relevant Return/Cancellation/Refund Policy.

23. DELIVERY TO A THIRD PARTY

If you request delivery to another person, such as:

• Family member;

• Friend;

• Gift recipient;

you remain responsible for providing an accurate delivery address and appropriate recipient information.

For high-value jewellery, additional recipient verification may be required.

Ghosh Jewellery may decline third-party delivery where the required security verification cannot reasonably be completed.

24. STORE PICKUP

Where store pickup is offered for a particular Order, the customer will be informed of the applicable store and collection procedure.

Potential pickup locations include:

Ghosh Jewellery — Kamarpukur, Hooghly

and

Ghosh Jewellery — Kotulpur, Bankura

Customers may be required to present:

• Order confirmation;

• Payment confirmation;

• Valid identification;

• Mobile number;

• Other reasonable verification information.

Store pickup is available only after the Product has been confirmed as ready for collection.

25. JEWELLERY PACKAGING

Ghosh Jewellery takes reasonable care to package jewellery securely for transportation.

Depending upon the Product, packaging may include:

• Jewellery box;

• Protective packaging;

• Tamper-evident or security packaging;

• Invoice/documentation;

• Shipping packaging.

Packaging may differ according to Product size, value, courier requirements and shipment conditions.

26. PACKAGING IS PART OF THE DELIVERY SECURITY PROCESS

Customers should retain the complete packaging until they are satisfied that:

• The correct Product has been received;

• The Product is in appropriate condition;

• The invoice and documentation are present;

• No delivery-related issue needs to be reported.

Do not discard the original packaging immediately if you intend to raise a delivery-related complaint.

27. DELIVERY AND TITLE / RISK

The transfer of title, possession and risk associated with a Product shall be governed by the applicable transaction, invoice and Indian law.

Nothing in this Delivery Information is intended to exclude statutory consumer protections or impose an unlawful limitation upon the customer's rights.

28. DELIVERY TO RESTRICTED LOCATIONS

Delivery may be restricted to certain:

• Military areas;

• Government-controlled premises;

• Security-sensitive locations;

• Remote areas;

• P.O. boxes;

• Areas not serviced by available courier partners.

Where an address cannot be serviced, we may contact the customer for an alternative arrangement.

29. INTERNATIONAL DELIVERY

Unless expressly stated otherwise on the Website or agreed separately in writing, Ghosh Jewellery currently focuses on delivery within India.

International delivery, if introduced in the future, may be subject to:

• Customs regulations;

• Import duties;

• Export restrictions;

• Destination-country laws;

• Jewellery/precious-metal regulations;

• Documentation requirements;

• Additional shipping charges.

International delivery will be governed by separately communicated conditions where offered.

30. DELIVERY CHARGES AND REFUNDS

Delivery charges, where applicable, will be communicated before purchase.

The treatment of delivery charges in the event of cancellation, return, exchange or refund will be governed by the applicable Cancellation, Return & Refund Policy, subject to applicable law.

31. HIGH-VALUE SHIPMENT SECURITY

For security reasons, Ghosh Jewellery may not publicly disclose detailed information regarding:

• Internal shipment security procedures;

• Courier security arrangements;

• Packaging security specifications;

• Insurance arrangements;

• Internal verification protocols.

Specific security procedures may vary depending on the value and nature of the Product.

32. DELIVERY INSURANCE

Where shipment insurance is arranged or included, the applicable coverage will depend upon the terms of the relevant logistics/insurance arrangement.

Customers should not assume that every shipment has unlimited insurance coverage.

Where insurance information is material to a particular Order, Ghosh Jewellery may communicate the applicable coverage separately.

33. CUSTOMER RESPONSIBILITY FOR DELIVERY INFORMATION

Customers are responsible for providing accurate:

• Name;

• Mobile number;

• Email address;

• Address;

• PIN code;

• Landmark;

• Recipient details.

Customers should also ensure that the phone number provided remains reachable during the expected delivery period.

34. CONTACT US ABOUT DELIVERY

For delivery-related assistance, please contact:

Ghosh Jewellery

Address:
Kamarpukur, Hooghly,
West Bengal, India
PIN – 712612

Email:
ghoshjewellery88@gmail.com

Phone / WhatsApp:
+91 85974 16716

Delivery / Customer Support

When contacting us, please provide your:

• Order number;

• Name;

• Registered mobile number;

• Delivery PIN code;

• Relevant tracking/AWB number, if available.

35. IMPORTANT DELIVERY NOTICE

PLEASE READ BEFORE ACCEPTING A HIGH-VALUE JEWELLERY SHIPMENT

1. Check the outer package before accepting delivery.

2. Look for signs of tampering, opening, cutting, puncture or damage.

3. If possible, photograph or video the package before opening it.

4. For high-value jewellery, make a continuous unboxing video.

5. Verify the Product and invoice after opening.

6. Keep all original packaging until you are satisfied with the delivery.

7. Report any discrepancy or delivery-related damage to Ghosh Jewellery promptly.

8. Never provide your UPI PIN, card PIN, CVV, banking password or OTP to a courier agent or anyone claiming to represent Ghosh Jewellery.

36. DELIVERY TIME SUMMARY

All timelines are indicative unless a specific delivery commitment has been expressly confirmed in writing.

37. RELATED POLICIES

Customers should also read:

Privacy Policy
Personal data, cookies, security and privacy rights.

Terms & Conditions
Website use, orders, pricing, contract formation, intellectual property and general transaction terms.

Cancellation Policy
Rules relating to cancellation of Orders.

Return, Refund & Exchange Policy
Rules applicable to jewellery returns, refunds and exchanges.

Jewellery Product Disclaimer
Information concerning product photographs, AI-assisted imagery, handmade variation, purity, weight and product representation.

38. POLICY UPDATES

Ghosh Jewellery may update this Delivery Information from time to time to reflect changes in:

• Courier services;

• Delivery locations;

• Security procedures;

• Business operations;

• Legal requirements;

• Website functionality.

The latest version published on the Website shall apply from its stated effective date, subject to applicable law.

GHOSH JEWELLERY

Gold Jewellery | Silver Jewellery | Precious-Stone Jewellery

Kamarpukur, Hooghly, West Bengal – 712612, India

Website: https://ghoshjewellery.com/
Email: ghoshjewellery88@gmail.com
Phone / WhatsApp: +91 85974 16716

Privacy & Grievance Contact:
Mr. Surajit Ghosh, Partner
Ghosh Jewellery
Email: ghoshjewellery88@gmail.com
Phone: +91 85974 16716

© Ghosh Jewellery — All Rights Reserved.